Leading research and advisory services firm TowerGroup will present findings of an exclusive decision management survey of major credit card issuers and consumer lenders at Fair Isaac’s 2008 InterACT Americas conference, April 27-30 in San Francisco.

The TowerGroup survey, commissioned by Fair Isaac, is designed to assess the decision management capabilities of credit card issuers and consumer lenders compared to others in the credit industry.  It will provide InterACT delegates with uniquely valuable insight into the ways top lenders and issuers make complex decisions—about fraud management, collections, and risk—quickly and effectively.

Ted Iacobuzio, managing director and practice leader for payments at TowerGroup, will present the survey results as part of his closing keynote address, "Connected Decision Making in Turbulent Times," on Wednesday, April 30.

Fair Isaac and Adeptra have announced a strategic partnership to integrate Adeptra's auto-resolution technology with Fair Isaac's industry-leading decision management solutions for fraud detection and collections.

The combined technology enables financial services clients to fully automate and streamline their customer contact capabilities, from reaching and engaging the individual customer to resolving transactions via multiple contact channels, including voice, email, SMS (Short Message Service), fax and pagers.

By better managing important interactions with customers, lenders can now catch more fraud faster and improve collection service levels from overlimit to recovery, while significantly reducing costs associated with their customer contact center operations.

As an integral part of Fair Isaac's Falcon® Fraud Manager for payment card fraud detection, Adeptra's auto-resolution services will allow card issuers to automatically contact cardholders regarding suspicious transactions identified by the system's proven neural network models and other predictive technologies. If the transaction is genuine, the integrated solution will capture the cardholder's verification; if it is not, the issuer can take immediate action to stop the fraudulent transaction and prevent further losses. Transaction results are fed back into the solution to dynamically update strategies.

European payment card processor SiNSYS has successfully integrated Fair Isaac's newest TRIAD® adaptive control technology with its processing platform. The account management solution will help European payment card issuers more effectively manage risk, build customer loyalty and grow credit and charge card portfolios.

A major Dutch card issuer is among the first SiNSYS clients to migrate their payment card portfolios to Fair Isaac's new TRIAD platform 8.3. The migration marks the first time a TRIAD 8 system has been utilized to help issuers not only manage credit cards, but also design and execute more profitable account-level strategies for charge card portfolios.

"As many of our customers have expanded their business, their need for high-quality, secure and reliable account management solutions for safely managing risk and growth is more important than ever," says Nicola Cordone, chief executive officer at SiNSYS. "Fair Isaac's TRIAD system continues to lead the competition in being able to deliver accurate and timely results on large transaction volumes, and the newest version will add significant strength and capabilities to our payment card processing solutions."