Business Need: Customer & Account Management

Fair Isaac solutions for customer management enable you to retain your good customers, and automatically apply treatments that maximize the value of every relationship. We offer a variety of technology for supporting account-level and customer-level management decisions. We have solutions for credit card issuers and other lenders, as well as insurers and telecom carriers.

With our industry-leading solutions, we can help you:

• Improve your risk management by reducing delinquencies and losses
• Boost revenue by increasing up- and cross-selling, and by boosting interest income
• Build stronger loyalty and improve each customer's lifetime value
• Make more effective use of operations resources
• More easily achieve corporate and regulatory compliance

The greatest breadth and depth of support and solutions

Since pioneering Champion/Challenger adaptive control strategy development for account management in the 1980s, Fair Isaac has helped businesses worldwide deliver profitable treatments to millions of customers across channels and lines of business. In fact, today, 65% of the world's credit cards are managed using our solutions.

We help businesses improve upon the customer decisions they make in many areas:

• Credit line management, authorizations, cross-selling, delinquency management, pricing, and collections, for example.

And we help them with a range of technologies and industry expertise:

• Analytic and predictive modeling, automation, rules management systems, decision optimization modeling, and technical and strategy consulting.

TRIAD™ is the premier adaptive control system for lenders. TRIAD system combines software, actionable analytics and strategy consulting to more effectively manage customers. It currently drives 44 billion account and customer management decisions globally each year, and is used to manage 65% of the world's credit cards.

More than 280 portfolios have made adaptive control solutions from Fair Isaac the automated account management solution of choice. Leading banks, financial services, telecommunications providers and retailers have used TRIAD system to:

• Reduce delinquency by up to 25%
• Increase sales by as much as 30%
• Boost interest income by up to 25%.

How it works: The TRIAD system automates and improves account and customer decisions to drive portfolio management improvements. As the world's first adaptive control system, its Champion/Challenger testing gives you a controlled environment to test, compare and apply strategies that yield the best results-all in real time. TRIAD system gives you the flexibility to continually drive performance improvements. 

The TRIAD system will improve your business profitability through:

• Better strategic planning and flexible strategy design
• Improved operational efficiency and reduced IT requirements
• Powerful analytics and business consulting expertise
• Advanced tracking and reporting

Delivery options: You can have the TRIAD system implemented in-house, or you can access the TRIAD system support via:

• Netsourced TRIAD  A hosted version of the world's leading adaptive control system, designed for lenders who are geographically dispersed or who have smaller scale portfolios. 
• Processor TRIAD  Provides account-level management for lenders whose portfolios reside at First Data (known as Adaptive Control System - ACS), First Data International, TSYS (which also offers TRIAD for Commercial Card), SiNSYS, Certegy or with other Fair Isaac processing partners around the globe.

For the telecom industry, Fair Isaac offers TelAdaptive® account management solution, giving telecommunications providers the power of adaptive control.

We offer account and customer management decision support through additional technologies and services. You can take advantage of many of these within the TRIAD system, in conjunction with the TRIAD system, or on their own.

TRIAD Transaction Scores
Leveraging data from card transactions can provide a more complete and timely picture of cardholder behavior. Using TRIAD transaction scores, you can take advantage of advanced transaction-based scoring, based on neural network models, and expect to improve standard TRIAD score results by up to $5 per card, per year. 

Using TRIAD Transaction Scores, you have the ability to:

• Identify risky customers as soon as their transaction patterns change
• Balance risk and reward with unprecedented precision and timeliness
• Better segment your portfolio for profit-focused, customer-centric actions
• Time strategic actions to avert risk and take advantage of new opportunities, without putting an undue burden on operation
• Score accounts earlier in the lifecycle, as soon as the cardholder starts making transactions

And with Fair Isaac's suite of transaction-based models within TRIAD Transaction scores--measuring credit risk, attrition, and revenue-you can form a more detailed profit forecast.

Scoring and modeling solutions
FICO® scores, available at all three major credit reporting agencies, can be used to effectively manage risk in account management. For a broader view of account behavior, Fair Isaac also offers revenue, attrition and bankruptcy scores through the credit bureaus.

You can also take advantage of both Fair Isaac-developed custom and pooled data behavior models for account management.

Strategy Science for account management
Applying Fair Isaac's Strategy Science to developing your optimal credit line strategies can drive up profits dramatically. Strategy Science combines comprehensive decision models with simulation and optimization tools to map the mathematical relationships between credit line decisions, customer behavior and profitability. The result is the optimal action for each individual that meets the multiple business goals of each portfolio.

Blaze Advisor™ business rules management system
Blaze Advisor is the leading rules management solution, designed to automate operational business decisions and provide companies with unprecedented agility, consistency and precision in their customer interactions. With Blaze Advisor, you can greatly simplify and reduce the cost of developing, managing and updating an account or customer management system-whether you need to build a decisioning application that uses a few dozen policies, or a massively complex automated process. Blaze Advisor users build systems 25% faster and cut costs by 80% over conventional methods.

Looking for more information on solutions for customer and account management?

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