Advances in Fraud AnalyticsWednesday, 2:45 - 3:45Uwe Mayer, Analytic Science, Fair IsaacFair Isaac modelers are hard at work innovating and bringing you the latest in fraud detection technologies to help you keep ahead of the fraud curve and offer your customers the best protection possible. In this session, you will hear about “what’s cooking” in the fraud analytics department at Fair Isaac, including our explorations of:
Strategic and Analytic Approaches to Online FraudWednesday, 4:00 - 5:00Will Ferguson, Fraud Solutions, Fair IsaacMike Urban, Fraud Solutions, Fair IsaacMass compromise, phishing and pharming attacks have proliferated, as the availability of data to perpetrate fraud has increased significantly, leaving financial institutions and merchants exposed. Fraudsters prey upon the most weakly defended institutions, and banks that lose the confidence of consumers in the online banking experience will be at a disadvantage. Join this session to hear about how you can provide increased protection (with minimal visible impact on the consumer) and improve your authentication protocols based on a measured approach to the prevailing level of risk.
Enterprise Fraud: A Case StudyWednesday, 5:15 - 6:15Gaston Huerta, BBVA BancomerFair Isaac has worked with BBVA Bancomer since the mid-1990s, when Mexico's financial crisis and devaluation of the peso resulted in a dramatic increase in card counterfeiting. Based on its successful deployment of Fair Isaac's Falcon Fraud Management to protect its credit card portfolios, the bank expanded its commitment to Fair Isaac fraud analytics to protect its debit portfolios and online transactions. The bank has reduced online fraud incidence by 80%, and lowered its debit card fraud by 70%.
Bust-Out Fraud — The Fraudster's New DisguisesThursday, 10:00 - 11:00Brian Kinch, Fraud Solutions, Fair IsaacBust-out fraud is not new, but write-offs are increasing across the financial sectors due to this evolving type of fraud attack. Many organizations have estimated that bust-out could account for up to 25% or more of their total bad debt loss. Abusers are meeting and beating traditional methods of control in areas such as application approval, transactional and payment integrity, and customer challenge. Join this session to learn how to identify bust-out abusers, develop an effective plan to contain loss and manage “at risk” relationships more effectively, and take a holistic risk management approach to lower overall loss exposure.
Authentication Interviews: How Well Do You REALLY Know Your Customer?Thursday, 11:30 - 12:30Will Gaskell, Director, VFMBrian Kinch, Fraud Solutions, Fair IsaacThis session examines emerging technologies on identity and transactional verification and validation that use behavioral science and conversation management techniques. These techniques have been pioneered, utilised and proven for the past six years within the insurance industry to validate, beyond reasonable doubt, the integrity of a consumer’s standing, identity or claim. See how they work in financial services and other areas, and how they could help you fight fraud.
Reducing Payment Card Fraud Through Falcon and Operational Best Practices – A Case StudyThursday, 2:00 - 3:00Mario Blanchette, Manager, Fraud Risk Technology & Deployment, Royal Bank of CanadaAndrew Manuel, Fraud Consulting, Fair IsaacLearn how Royal Bank of Canada was able to reduce their fraud losses through employment of the best-of-breed payment card fraud solution, Falcon™ Fraud Manager. We’ll also walk through how a fraud consulting partnership with Fair Isaac has helped RBC achieve industry-leading fraud operations.
Debit Cards: Combatting PIN and Signature Fraud Through Rules and AnalyticsThursday, 3:30 - 4:30Jill McFarling, US BankMike Urban, Fraud Solutions, Fair IsaacDebit fraud is one of the most significant fraud threats to financial institutions, allowing criminals access not only to goods but also to cash. In this session we will review some of the latest tricks fraudsters are deploying to target debit and ATM cards, and the operational best practices you can deploy to effectively combat them.
When Is a Click Not a Click? New Research Into Click FraudFriday, 11:30 - 12:30Joe Milana, R&D, Fair IsaacIs click fraud a dead issue? Or are you really paying too much for the keywords you buy? Fair Isaac has undertaken research to assess the scope of the problem and find a solution. SEMPO Chair Gordon Hotchkiss said, "Click fraud is probably the single biggest deterrent to the continued growth of search engine marketing today. ... It's a question of trust, and the beginning of that trust must come from a reliable assessment of the scope of the click fraud problem. No one has a better track record than Fair Isaac in identifying fraudulent patterns and eliminating them."
Mass Compromise: The New Wave of Fraud and What You Can Do About ItFriday, 2:00 - 3:00Fernando Lopez, Fraud Solutions, Fair IsaacMass compromise enables fraudsters to reap significant financial gains in a short amount of time, and is therefore increasingly tempting to many criminal groups. According to experts, the potential for mass compromise is staggering. This session will focus on the emergence and challenges of mass compromise, today's best practices and recommendations for minimizing risk relating to mass compromise.
Retail Bank Accounts: Threats and ProtectionFriday, 3:30 - 4:30Will Ferguson, Fraud Solutions, Fair IsaacThe retail bank account forms the core of the banks' customer relationships. The slightest negative impact or a perceived risk by the customer to these accounts may cause the customer to simply walk away. Added to this complexity is the progress in online access and banking, which give fraudsters a new door to cash and funds, both directly and indirectly. We'll discuss some of the most dangerous threats to watch out for, and how to effectively guard this valuable channel for customer satisfaction and long-term profitability.
Note: Topics and speakers subject to change.