Intro Session:
Deciding To Be The Best: Insurance
Tuesday, 3:30 - 5:00
Michael Gordon, Insurance Market, Fair Isaac
Insurers have always focused on the quality of their decisions. But to survive in an era of intense competition, firms must drive precise, consistent, and agile decision-making into all parts of the business. Michael Gordon, the head of Fair Isaac's insurance unit, will share the insights that he and his team have gained by helping companies who have decided to be among the best — those that are gaining share at the expense of their competitors while maintaining high levels of profitability.
Putting Enterprise Decision Management to Work
Wednesday 11:00 - 12:00
James Taylor, EDM Technologies, Fair Isaac
“Business rules," “predictive analytics," “service-oriented architectures," “business process management” – these are all great buzzwords, but what do they mean to the reality of an insurer’s operations? James is an internationally recognized thought leader in Enterprise Decision Management. He will explain in easy-to-understand terms and through informative case studies how insurers are using new technologies to automate and streamline decision-making.
Winning with Real-Time, Risk-Driven, Rules-Based Underwriting
Wednesday, 2:45 - 3:45
Moderator: Wendell Larson, Insurance Market, Fair Isaac
Joe Garrity, P&C Solution Architecture Delivery, The Hartford
Lisa Hargis, CPCU, Vice President Personal Lines, Oregon Mutual Insurance Group
Mike Koscielny, CPCU CIC, Assistant Vice President, Underwriting, American Modern Insurance Group
Learn from a panel of industry experts about the state-of-the-art in automated underwriting systems. The panel will feature underwriting executives from a range of leading insurers who have implemented advanced underwriting strategies based on Enterprise Decision Management.
Translating Insurance Strategy into Individual Policy Decisions
Wednesday, 4:00 - 5:00
Scott Horwitz, EDM Technologies, Fair Isaac
Leading insurers are moving beyond just risk as the basis for pricing. They are now evaluating additional factors, including a customer's lifetime value, to choose whether to win or lose business. This is a complex and delicate process, because high-level objectives still have to be balanced against the potential for loss in any single customer relationship. Learn how Fair Isaac is helping insurers make this leap by translating broader strategy goals into millions of individually optimized customer decisions.
Eliminating Sources of Claims Leakage
Wednesday, 5:15 - 6:15
Leslie Charney, Insurance Market, Fair Isaac
Kevin Lisle, Insurance Market, Fair Isaac
Having invested heavily in advanced underwriting capabilities, savvy insurers are now looking to claims as an area to drive substantial cost savings. They are focusing not only on improving the efficiency of processes through automation, but also on the quality of outcomes through better decision making. Leslie will illustrate how insurers can use predictive analytics and decision management across the life of a claim – from first notice of loss to subrogation – to eliminate unnecessary sources of leakage and to deliver better value to their policyholders and better results to their investors.
Pushing for Success in Commercial Underwriting
Thursday, 10:00 - 11:00
Donald Light, Celent
Owen Williams, Vice President, Information Technology, Chubb
Ian Brodie, Insurance Market, Fair Isaac
Rao Tadepelli, Vice President, IT, Republic Indemnity Company of America
Moderator: Michael Gordon, Insurance Market, Fair Isaac
Commercial insurers are rapidly adopting automated underwriting technologies pioneered by personal lines carriers. Learn from commercial underwriting practitioners how they are incorporating and adapting these techniques to suit their unique needs.
Smarter Decisions Using Property Risk Scoring and Analytics
Thursday, 11:30 - 12:30
Lamont Boyd, Insurance Market, Fair Isaac
Steve Pietrzak, President and CEO, Millennium Information Services
The use of scoring has now expanded to property risk with the industry's growing use of Property PredictR™ insurance scores. Representatives from Millennium Information Services and Fair Isaac will share proven results seen by our Property PredictR clients, and will discuss the benefits of properly evaluating risks based on Millennium property risk inspections for more accurate, consistent and profitable underwriting, tier placement and risk-based pricing decisions.
Discussion Group:
Insurance Score Education Training
Thursday, 2:00 - 3:00
Lamont Boyd, Insurance Market, Fair Isaac
Denise Tellinghuisen, Scoring Solutions, Fair Isaac
Education can make all the difference in your company's ability to not only use insurance scores but explain that use to agents, customers and other parties. In this session, we will present new training opportunities and share past successes in helping insurers better meet the needs of their agents and/or customers. We’ll discuss the features of our Consumer Education Training program on credit-based insurance scores, which has given several of Fair Isaac's scoring clients the knowledge they need when responding to both expected and unexpected inquiries.
Insurance Scores: Regulatory Update
Thursday, 3:30 - 4:30
Lamont Boyd, Insurance Market, Fair Isaac
Alex M. Hageli, Manager, Personal Lines, Property Casualty Insurers Association of America
Charles Neeson, ACAS, MAAA, Senior Executive, Westfield Insurance
Catherine Paolino, Senior Counsel, American Insurance Association
This session will address regulatory and legislative issues facing the insurance industry’s use of Fair Isaac's credit-based insurance scores. We will share perspectives from insurers and from regulators / legislators, as well as insights from our insurance score experts who work continually to champion the use of scoring in states across the US. We’ll also talk about the recent action by Oregon voters to ensure the industry’s continued use of credit in their state, we’ll share our thoughts about judicial actions in Florida, Michigan and the US Supreme Court, and will offer comments on the FTC study on insurance affordability and availability.
Building the Data Platform for Your Decisions
Thursday, 4:45 - 5:45
Jim Brown, ScoreNet Group, Fair Isaac
To make better decisions across the policy lifecycle, insurers need to access a broader range of more accurate and reliable data about risk, customers’ behaviors and preferences, potential frauds, and other areas. Discover how insurers can use a new approach to augment internal data with multiple external data sources, apply analytic models to the combined data, and integrate scores and associated decision logic with operational systems.
Maximizing Your Legacy
Friday, 10:00 - 11:00
Russ Schreiber, Insurance Market, Fair Isaac
Many firms are working furiously to replace aging IT systems with new technologies and architectures. But legacy systems will remain a fact of life for many years to come. Find out what methods and technologies are available for you to make the most of your legacy systems, in order to make them more agile, easier to maintain, and a strategic asset, rather than a liability.
Driving High-Performance Distribution
Friday, 11:30 - 12:30
Ian Brodie, Insurance Market, Fair Isaac
While agents will remain vital channels for many insurers, there’s no doubt that other methods of distribution — such as the Internet, financial institutions, and direct-to-consumer marketing — are becoming increasingly significant. See how a data-driven approach and analytical techniques can help you build the right mix of channels, choose the right individual members of each channel, and drive optimal performance over time.
Insurance Claim Fraud — Don't Be Deceived!
Friday, 2:00 - 3:00
Will Gaskell, Director, VFM
Brian Kinch, Financial Services Market, Fair Isaac
More than 80% of your customers are susceptible to making false or inflated insurance claims. Meet and hear from an expert in the field of Empathic Risk Assessment, a technique successfully employed by numerous insurance companies throughout the UK and Europe which is helping to identify suspicious, embellished, or fraudulent claims and successfully averting unnecessary payment, without confrontation.
Note: Topics and speakers subject to change.