Support & Training

TRAINING

Fair Isaac Product Education is the principal provider of training for clients and partners. Our courses deliver a highly interactive, hands-on experience and a focus on practical knowledge and skills transfer.

Please use the navigation options at left for more information on Fair Isaac Product Education, or download our Course Catalog.

SUPPORT

Fair Isaac Product Support provides fast, accurate and professional technical service. Fair Isaac's Product Support helps clients quickly and effectively exploit the full power of Fair Isaac solutions. Our dedicated staff works together to provide expert assistance. Learn more
  • Fair Isaac Product Support   //   log in
    This service is available to some clients who have purchased Fair Isaac software and have an active support / maintenance contract. Contact Fair Isaac Product Support worldwide at support@fairisaac.com, or by phone:
    • NORTH AMERICA
      Telephone (toll free): 1 (877) 4FI-SUPP
      Fax: 1 (402) 496-2224
    • EUROPE, MIDDLE EAST, AFRICA
      Telephone: 44 (0) 870-420-3777
      UK (toll free): 0800-0152-153
      South Africa (toll free): 0800-996-153
      Fax: 44 (0) 870-420-3778
    • ASIA-PACIFIC, LATIN AMERICA, CARIBBEAN
      Telephone: 1 (415) 446-6185
      Brazil (toll free): 0800-891-614
    For CardAlert services, please call 1 (703) 486-1122 or 1 (888) 440-4227.

  • ScoreNet Network Support
    Hours of operation: Monday through Friday 8:00 a.m. to 8:00 p.m. Eastern Standard Time.
    E-mail: support@fairisaac.com (please write ScoreNet in the subject line of all correspondence)
    Phone: (877) 434-7877
    Fax: (770) 810-8175

  • Fair Isaac Internet Delivery Service   //   log in
    Fair Isaac Internet Delivery Service (FIIDS) provides any Fair Isaac client or partner with a highly secure, centralized method of receiving and distributing information when using a wide range of our products and services, including Fair Isaac MarketSmart Decision System® and ScoreNet® Service. Currently more than 640 companies in six countries are using FIIDS to easily and efficiently deliver and retrieve their data and reports from Fair Isaac using this browser-controlled environment.

  • Credit Bureau Scores Products   //   log in
    This password-protected site is reserved for the users of our credit bureau scores and other credit bureau-based solutions. The site includes various support tools such as business odds charts, research results, product descriptions and other support material. If you would like access to this site, and do not have a login and password, please contact us at cbhelp@fairisaac.com or at 1 (800) 777-2066.

  • National Change of Address Service
    Fair Isaac is licensed by the United States Postal Service to provide National Change of Address service. The service provides address correction and updating for lists that are being prepared for mailing.