Fair Isaac Product Support provides fast, accurate and professional technical service. Fair Isaac's Product Support helps clients quickly and effectively exploit the full power of Fair Isaac solutions. Our dedicated staff works together to provide expert assistance.
- FISupport // log in
Fair Isaac’s new Web-based support tool to access Product Support 7x24 from anywhere in the world. Enter Service Requests on-line and track them through resolution. Find solutions in the Fair Isaac Knowledge Base and query known issues. Check with Fair Isaac Product Support to determine when this tool will be available for your product(s).
- Fair Isaac Product Support
Contact Fair Isaac Product Support worldwide at support@fairisaac.com, or by phone:
- NORTH AMERICA
Telephone (toll free): 1 (877) 4FI-SUPP
Fax: 1 (402) 496-2224
- EUROPE, MIDDLE EAST, AFRICA
Telephone: 44 (0) 870-420-3777
UK (toll free): 0800-0152-153
South Africa (toll free): 0800-996-153
Fax: 44 (0) 870-420-3778
- ASIA-PACIFIC, LATIN AMERICA, CARIBBEAN
Telephone: 1 (415) 446-6185
Brazil (toll free): 0800-891-6146
For CardAlert services, please call 1 (703) 486-1122 or 1 (888) 440-4227.
- LiquidCredit Service Support * // log in
This service provides online access to LiquidCredit Service documentation. It is available to some clients who have purchased LiquidCredit Service decision engine or broker engine and have an active support/maintenance contract.
* Please note new URL for LiquidCredit Service Support: http://lc.support.fairisaac.com
- ScoreNet Network Support
Hours of operation: Monday through Friday 8:00 a.m. to 8:00 p.m. Eastern Standard Time.
E-mail: support@fairisaac.com (please write ScoreNet in the subject line of all correspondence)
Phone: (877) 434-7877
Fax: (770) 810-8175
- Fair Isaac Internet Delivery Service // log in
Fair Isaac Internet Delivery Service (FIIDS) provides any Fair Isaac client or partner with a highly secure, centralized method of receiving and distributing information when using a wide range of our products and services, including Fair Isaac MarketSmart Decision System® and ScoreNet® Service. Currently more than 640 companies in six countries are using FIIDS to easily and efficiently deliver and retrieve their data and reports from Fair Isaac using this browser-controlled environment.
- Credit Bureau Scores Products // log in
This password-protected site is reserved for the users of our credit bureau scores and other credit bureau-based solutions. The site includes various support tools such as business odds charts, research results, product descriptions and other support material. If you would like access to this site, and do not have a login and password, please contact us at cbhelp@fairisaac.com or at 1 (800) 777-2066.
- National Change of Address Service
Fair Isaac is licensed by the United States Postal Service to provide National Change of Address service. The service provides address correction and updating for lists that are being prepared for mailing.