Our educational services span the full life cycle with clients – before, during, and after product implementation. We recommend that clients engage us early for planning and stay in touch with us so that we can better satisfy your long term education goals and collect your valuable feedback for new course offerings.
The majority of our courses are instructor led in the classroom, and coordinated with the product implementation schedule. Our clients, partners and we believe this is the highest value training method for complex software products.
Our courses are highly interactive and hands-on, including exercises, case studies, and labs. We also supplement classroom instruction with web-based seminars and training modules; these are particularly useful for overview or topical training, or as remote or self-paced learning options.
Collectively, our instructors have many years of academic and corporate teaching experience, and are dedicated to careers in the software industry. Many have advanced degrees and professional certifications in teaching and instructional design. Our hiring practices emphasize teaching excellence, industry-specific knowledge, and increasingly technical skill sets. In addition, each instructor is formally reviewed and approved (or ‘certified’) by experts to teach each Fair Isaac course he or she delivers to clients.
We have a growing base of best practices in instructional design and course delivery, and our instructors remain current with Fair Isaac’s rapidly advancing technologies, working closely with Fair Isaac cross functional teams throughout our product release cycles.
Our training materials are an asset to Fair Isaac’s product knowledge base, and we extend this knowledge to our clients in training.
We standardize the training materials for each product, which best ensures consistency and quality of the content and its delivery. We integrate clients’ particular requirements by gathering knowledge regarding the clients’ organization, operations, roles and product implementation. We bring this knowledge into the classroom by illustrating concepts with examples that are relevant to the clients’ environment and needs. Overall, our client services approach is highly personalized, consultative, and responsive.